Terms of use
Last updated 19 September 2026
These terms are between you and Baulin Technologies Limited(“we”), a company registered in England and Wales, company number 17092368. By using Rimeroo you accept them. They are written to be read, not to be impressive.
What Rimeroo is
A tool for organising a shared house, and for managing shared houses as a landlord or agency. Residents get a bin rota, a house guide, notices, a way to report things that need fixing, and a card showing who has the washing machine. Landlords and agencies get a dashboard for their properties, tenancies, repairs, notices and compliance records.
It is a record-keeping aid. It is not a tenancy agreement, it is not legal advice, and it does not create or change any obligation between a tenant and a landlord.
Your account
- You need a working email address, and you must be 16 or over.
- An account is either for a home or for work. An email used to live in a house cannot also be used for a landlord or agency account, and the reverse, so your home and your work never share a login. Use a personal email for your home and a work email for managing property.
- Keep your sign-in to yourself. If you set a password, do not reuse one from elsewhere. If you think somebody else has got into your account, change your password and tell us.
- Keep your join code to your own house. Anyone with it can claim a room, which is why issuing a new one immediately stops the old one working.
- Do not use Rimeroo to harass anyone, to post anything unlawful, or to try to reach another house’s or another organisation’s data.
What you post
What you write and the photos you add stay yours. To run the app we need your permission to store them and show them to the people they are meant for: the rest of your house, and whoever manages it. That permission exists only to run Rimeroo. We do not sell what you post, publish it anywhere, or use it to train anything.
Post what is yours to post. A photo of a leaking boiler is fine. Someone else’s room, or their name and number in the house guide, needs asking first.
Anything in the house guide is visible to everyone in the house, including the Wi‑Fi password and door codes, and to the team of any landlord or agency that manages it. Treat it as a note on the hallway wall rather than a private one.
If somebody posts something abusive, tell your house admin, who can end their membership; they lose access to the house straight away. You can also email us at hello@baulin.co.uk and we will look at it. We remove content that breaks these terms, and suspend accounts that keep breaking them.
Whoever runs the house
A house admin, such as a lead tenant or a landlord, can set the rota, edit the house guide, post notices, issue join codes and end a membership. If a landlord or agency manages your house, your access to it is theirs to give and to take away. Your account is yours either way: losing a house does not delete it.
A house that residents set up themselves can be handed to a landlord or agency, using a code the house admin issues. Once it is accepted, the landlord or agency runs the house and holds its records, and the house admin becomes an ordinary resident. Only issue a handover code to a landlord or agency you actually want to run the house.
For landlords and letting agencies
If you use Rimeroo to manage property, these further terms apply to you and to your organisation.
- You are responsible for your team. Owners and admins decide who joins the organisation and what they can do. Everyone you add can read the houses in your portfolio, including residents’ reports and the house guide. Remove people promptly when they leave.
- You are a controller of your residents’ data. For the houses you manage, you decide what is recorded and who on your team sees it, and you are responsible for having a lawful basis for that under data protection law. We process that data on your behalf to provide the service.
- Your records are yours. Property details, compliance records and documents you upload belong to your organisation. If you stop using Rimeroo, you can ask us for a copy before the organisation is deleted.
- Paid plans. If you pay for Rimeroo under a separate order or agreement, that also applies, and it takes precedence over these terms where the two differ.
Plans and payment
- Free trial. A new landlord or agency organisation can use Rimeroo free for 14 days. No card is needed, and nothing is charged unless you choose a plan.
- Billing. Plans are paid by card through Stripe, monthly or yearly, in advance, at the price shown when you choose the plan. They renew automatically until you cancel. If you choose a plan during your trial, the first payment is taken when the trial ends.
- Active rooms. Each plan covers a number of active rooms: rooms that are occupied or being let. Going over the allowance does not stop anything working; we may ask you to move to a plan that fits.
- Changing or cancelling. Owners and admins can change the plan, update the card, download invoices or cancel under Billing in the dashboard. A cancellation takes effect at the end of the period already paid for, and we do not refund part of a period, except where the law requires it. A change of plan is charged or credited in proportion to the time left.
- If a plan lapses. If a trial ends without a plan, or a payment fails and is not put right, your organisation cannot add properties, rooms or colleagues until a plan is in place. Everything already in it keeps working, and the residents of your houses are never affected.
- Price changes. We will give at least 30 days’ notice before a price change affects a plan you already pay for.
Compliance records are a reminder, not compliance
Rimeroo can record certificates, licences and their expiry dates, and show which houses are missing something or running out. That is a tool to help you keep track. It does not carry out any check, it does not know whether a house needs a particular certificate unless you tell it, and it does not satisfy any legal duty on your behalf. Gas safety, electrical safety, licensing and every other obligation remain the responsibility of the landlord and whoever manages the property.
Safety information and emergencies
The emergency screen shows the national emergency numbers, and whatever the house has recorded about where its safety equipment is and how to leave the building. That second part is written by whoever runs the house, not by us. It does not replace the building’s fire risk assessment or any instructions given by the fire service, and a landlord who records an evacuation plan is responsible for it being right for the building.
Raising a report in Rimeroo tells whoever manages the house. It does not summon anyone. If something is dangerous, such as a gas smell, fire, flood or electrical fault, call the relevant emergency number and your landlord directly. Do not rely on this app.
What we do not promise
Rimeroo is provided as it is. We work to keep it accurate and available, but we do not guarantee it will be uninterrupted, that a reminder or notification will always arrive, or that the rota matches your council’s collections. The rota reflects what your house told it. Check your council’s own collection calendar if it matters.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law of England and Wales. Beyond that, we are not liable for a missed collection, a missed certificate renewal, a fine, or a dispute between housemates or between a tenant and a landlord.
Ending it
You can leave a house, download your data or delete your account at any time from the Account screen. We may suspend an account or an organisation that is being used to abuse other people or to attack the service, and we will say why.
Changes
If we change these terms we will update this page and the date above, and flag anything material in the app.
Law
These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction. If you are a consumer, this does not affect the rights you have where you live.