Privacy policy
Last updated 19 September 2026
Rimeroo is an app for shared houses in the UK, and a dashboard for the landlords and letting agencies who manage them. It keeps a bin rota, a house guide, notices, and a record of things that need fixing. This page explains exactly what it stores, who can see it, how long it is kept, and how to get a copy or get rid of it.
Who is responsible for your data
Rimeroo is operated by Baulin Technologies Limited, registered in England and Wales, company number 17092368, at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. We are the data controller for your account and for houses that residents run themselves. For anything in this policy, write to hello@baulin.co.uk.
If a landlord or letting agency manages your house in Rimeroo, they decide who lives there, what the house guide says, and how repair reports are handled. For that information they are a controller in their own right, and you can ask them about it directly. We process it for them to provide the service.
What we collect, and why
| What | Why | Legal basis |
|---|---|---|
| Your email address | To sign you in, by a six-digit code we email you or with a password. | Performance of a contract |
| A password, if you choose to set one | An alternative to emailed codes. We store only a one-way hash of it, never the password itself. | Performance of a contract |
| A two-step verification factor, if you enrol one on the dashboard | To protect an account that can see a whole portfolio. | Performance of a contract |
| A name, if you give one | So a turn on the rota belongs to a person and not just a room number. Optional, because the app works without it. | Performance of a contract |
| Which house and room you are in, and your role there | To show you your own house, and only your own house. | Performance of a contract |
| The rota: whose turn each week, which bins, what was marked done and by whom, and any swaps | It is the point of the app. | Performance of a contract |
| The house guide: Wi‑Fi details, door codes, contacts, where safety equipment is kept, the evacuation plan, and notes about the house | So everyone in the house has the same answers. | Performance of a contract |
| Things you report, and any photos you attach | So whoever manages the house can see what is wrong and reply to you. | Performance of a contract |
| Notices, and messages you send in a report or notice thread | To keep the conversation about one thing in one place. | Performance of a contract |
| When you start and empty the shared washing machine | So the house can see who has the machine and when it will be free. | Performance of a contract |
| A push notification token for your phone | To deliver important notices from whoever manages your house. | Performance of a contract |
| For landlords and agencies: property addresses, rooms, your organisation and its team, and compliance records such as gas and electrical safety certificates | To run a portfolio and keep track of what each house must hold. | Performance of a contract |
| A record of significant actions in a house or organisation | So those responsible can see who issued a join code, ended a tenancy, changed a rota or changed someone’s access. | Legitimate interests: keeping a shared account honest |
The app contains no advertising identifiers, no third-party analytics and no crash-reporting service. It does not read your contacts, your calendar, your location or your other apps.
Your camera and photo library
Rimeroo asks for the camera to scan a join code, and for the camera or photo library when you attach a photo to a report. A scanned code is read on your phone and never stored as an image. Only a photo you choose is uploaded. Photos are stored privately, never on a public address, and are shown to the people entitled to see them through a link that expires after an hour.
Notifications
Bin and washing-machine reminders are scheduled on your own phone. They never travel over the internet, so we do not learn when they fired or whether you saw them.
Important notices from whoever manages your house are different: they are written by somebody else, so they have to be sent. They go through Expo’s push service and then Apple or Google to your phone. The notification carries the house name and the notice title. You can turn notifications off in your phone’s settings at any time, and signing out stops them reaching that phone.
Who can see what
This is the part people actually want to know, so it is enforced in the database rather than left to the app to remember.
Your housemates
- Your first name only. If you enter “Ama Boateng”, your house sees “Ama”. The rest is not readable by them at all.
- Never your email address, and nothing else on your account.
- Your turns on the rota, whether a turn was marked done, and whether you have the washing machine. The house has to be able to see those.
- The house guide and notices, which are shared with everyone who lives there.
- Not the things you report. A report and its thread are visible to you and to whoever manages the house. Other residents cannot see it.
Whoever runs the house
A house admin, meaning a lead tenant who set the house up or a landlord, can additionally see the rooms and who is in them, the reports raised in the house and their threads, and the record of significant actions described above.
A landlord or letting agency
If your house belongs to a landlord or agency in Rimeroo, the owners and admins of that organisation have the same access as a house admin, for every house they manage. Other members of their team have read-only access to the same information, including the house guide, reports, their threads and any internal notes the agency writes about them. Your agency decides who is on its team.
When a house is handed over
A house that residents set up themselves can be handed to a landlord or agency. When that happens, the house’s records move with it, including the rota, the house guide, reports and their threads, and the landlord or agency becomes responsible for them from then on. Everyone in the house is told by a notice in the app.
Us
We look at your data only when you ask us to help with something, to investigate abuse or a security problem, or when the law requires it.
Who else handles it
These companies process data on our behalf, under contract, and may not use it for their own purposes.
- Supabase provides the database, sign-in and file storage, hosted on Amazon Web Services in Ireland. Data is encrypted in transit and at rest.
- Our email delivery provider sends sign-in codes and team invitations.
- Expo, and then Apple or Google, deliver push notifications for important notices.
- Stripe takes payment for landlord and agency plans. It receives the organisation’s name and billing address and the email of whoever chooses the plan. Card details go straight to Stripe; we never see or store them. Nothing about residents is sent to Stripe.
Where a provider processes data outside the UK, we rely on the UK’s adequacy regulations or on the safeguards approved for international transfers.
When a landlord or agency enters a property’s postcode, we look it up with postcodes.io to find the council. Only the postcode is sent, never anything about a person. The rimeroo.com website may use Plausible, a cookie-free analytics service that counts visits without identifying visitors. It is not used in the app or the dashboard.
Apple and Google distribute the app and handle the store account you install it with. We do not receive your Apple ID or Google account.
How long we keep it
- Your account and what you created: until you delete the account. There is no inactivity sweep.
- If you leave a house: your room is freed and you lose access to that house immediately. Turns already on the rota keep the room they belonged to, because the house’s own history would otherwise stop making sense.
- Records of notifications sent: 90 days.
- The record of significant actions: 24 months, long enough to cover a tenancy and a deposit dispute, and then deleted.
- Compliance records: kept by the landlord or agency for as long as they manage the property, because proof of a past year’s certificate is what matters in a dispute.
Getting a copy of your data
Open Account in the app and choose Download my data. You get a file, in a standard machine-readable format, with everything we hold that identifies you. Messages your housemates wrote are theirs rather than yours, so they are not included.
Deleting your account
Open Account in the app and choose Delete my account. It happens immediately and cannot be undone. It removes your sign-in, your name, your memberships, the reports you raised and the photos attached to them; the photo files themselves are cleared from storage overnight. If you are the last person in a house that nobody else manages, the house is deleted too. You do not need to email anyone or wait for us.
If you are the only admin of a house other people live in, or the only owner of an organisation, the app asks you to hand that role to somebody else first, so that nobody is left in a house that cannot be run.
Your rights
Under the UK GDPR you can ask us for a copy of your data, to correct it, to delete it, to restrict what we do with it, or to object to it being processed, and you can have it in a portable form. Most of this you can do yourself in the app, as above. For anything else, write to hello@baulin.co.uk and we will respond within one month. If your request is about information a landlord or agency controls, we will help you reach them.
If you think we have got something wrong, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would rather you told us first so we can put it right.
Children
Rimeroo is for people renting or managing a home and is not intended for under-16s. We do not knowingly collect data about children. If you believe a child has an account, tell us and we will remove it.
Changes to this policy
If we change what we collect or who can see it, we will update this page and the date at the top. Anything that materially affects you will be flagged in the app rather than only here.